Community Engagement Associate-GNM/ANM Preferred (Female Only)

At Khushi Baby Association (KB) we seek to motivate and monitor community health care at the last mile. We build and implement community-inspired digital health solutions to empower frontline health workers to deliver informed care for pregnant women, children and other underserved / vulnerable communities. KB is the Nodal Technical Support Partner to the Government of Rajasthan’s Department of Medical, Health, and Family Welfare, responsible for designing, developing and implementing the State’s integrated community health platform out of the Rajasthan State Data Center.

Collectively, Khushi Baby’s solutions have been used by over 70,000 community health workers for tracking Reproductive, Maternal, Neonatal, Child and Adolescent Health (RMNCH+A), Non-communicable Diseases (NCDs), Communicable Diseases (COVID-19, TB, vector-borne diseases), and for special campaigns (e.g. Measles and Rubella elimination, COVID-19 vaccination). These solutions have already tracked the health of over 40 million beneficiaries, making Khushi Baby’s m-health platform for government-employed community health workers, the second largest in the world. Beyond Rajasthan, our work extends to government pilots in Andhra Pradesh, Karnataka and pilots with other NGOs in Maharashtra.

Key Responsibilities included but not limited to:     

Play the role as a KB Help desk executive through handling inbound and outbound calls and maintaining communication with high-risk groups, caregivers, and public health care service providers (ASHAs, ANMs, AWWs, LHVs, MOICs, BPMs, BCMOs) via phone and WhatsApp for monitoring and support.

Support Community Health Workers (CHWs), including ASHAs and ANMs, with digital health application queries and act as a liaison to address their needs and challenges

Supporting field research activities related to various KB projects which may include Telephonic Surveys and/or field visit

Work closely with field monitors, to get insight of field situations

Provide and facilitate training sessions to the KB application users (ASHAs, ANMs, MOICs, Block & district-level officials) for effective use of the platform.

Develop training scripts, record videos, and facilitate training sessions for health workers and officials.

Monitor the performance of health workers, districts, and sectors, offering actionable feedback to improve KB platform usage and adherence.

Support application and dashboard testing to ensure user-friendliness and provide improvement suggestions.

Collaborate with the communication team to document and prepare impact stories and case studies of health workers and beneficiaries.

Facilitate communication and training activities to enhance the effectiveness and adaptability of KB platforms across health systems.

Provide insights on data quality and other technical issues of KB platforms to the relevant team

 Qualifications & Requirements

Minimum Bachelor’s degree in Public Health, Social Work, Social Sciences, Life Sciences, or a related field.

GNM (General Nursing and Midwifery)/Bsc.Nursing qualification preferred.

1–3 years of experience in community health, public health programs, field implementation, or digital health initiatives.

Strong communication skills in Hindi and working proficiency in English.

Preference to the candidates having good knowledge of local dialects of Rajasthan (Like Marwari, Dhundhari, Mewari, Bagri, Hadoti, etc.)

Prior experience working with frontline health workers (ASHAs, ANMs, AWWs) and government health systems is highly desirable.

Experience working in Emergency call centers (104/108 Helpline, EMRI State Call centers etc.)

Basic understanding of RMNCH+A, NCDs, or primary healthcare systems in India.

Comfortable using digital tools, mobile applications, dashboards, and basic troubleshooting.

Working understanding of MS Excel / Google Sheets for data tracking, analysis, and reporting.

Willingness to travel to field locations at least twice a month.

Ability to work collaboratively with field, technical, MEL, and government stakeholders.

Tenure

This is a fixed term job for Four Months with 1 month probationary period..

Compensation

Consolidated pay ranging from Rs. 35000 to 40000 per month based on skillsets and prior experience.

Apply here: https://forms.gle/pbESR65bLtsvNo5N9